REFUNDS & RETURNS POLICY

Charlie’s Too
Website: https://charliestoo.net/
Effective Date: June 16, 2026

1. ALL SALES ARE FINAL (GENERAL POLICY)

Due to the nature of smoke shop, vape, tobacco, hemp-derived, and other consumable or age-restricted products, ALL SALES ARE FINAL, except where required by law.

This includes, but is not limited to:

  • Vape devices and disposables

  • E-liquids and nicotine products

  • Tobacco products

  • Hemp-derived products

  • Pods, coils, cartridges

  • Glass, accessories, wraps, papers, and related merchandise

Once a product has left our possession, it is considered accepted and non-returnable.

2. LOCAL DELIVERY ORDERS (NON-REFUNDABLE)

If local delivery is offered, including delivery fulfilled by internal staff or third-party delivery partners, the following terms apply:

Delivery Policy

  • ALL DELIVERY ORDERS ARE FINAL

  • NO RETURNS OR REFUNDS

  • Orders are non-refundable once accepted and dispatched

  • Delivery fees, service fees, convenience fees, and tips are non-refundable

Charlie’s Too does not control delivery drivers, delivery timing, route conditions, traffic delays, weather delays, or product handling once an order is picked up by a delivery provider.

Limited Exceptions (Discretionary Only)

Refunds or credits for delivery orders may be issued only at our sole discretion and only in rare cases, such as:

  • Verified delivery failure

  • Order never received due to delivery provider error

  • Incorrect item delivered

  • Major manufacturer defect confirmed immediately upon delivery

Customer preference, dissatisfaction, flavor selection, normal product variation, user error, delays caused by traffic or weather, or failure to be available at delivery do not qualify for refunds.

3. IN-STORE PICKUP ORDERS

If in-store pickup is offered:

  • Valid government-issued ID may be required

  • Orders must be picked up by the verified purchaser unless otherwise approved by us

  • Once the order is released to the customer and leaves the premises, the sale is final

  • No returns or exchanges are permitted except in limited cases approved by us

4. SHIPPED ORDERS (USPS / UPS / FEDEX / OTHER CARRIERS)

If shipping is offered:

Shipping Returns Policy

  • Opened or used products are NOT eligible for return

  • Returns are only considered if:

    • The wrong item was shipped, or

    • The item arrives damaged or defective

All return requests must be submitted within 7 days of delivery and should include:

  • Order number

  • Proof of purchase

  • Photo or video evidence, if applicable

All return approvals are made on a case-by-case basis and at our sole discretion.

5. MANUFACTURER DEFECTS & WARRANTY

Limited Hardware Warranty

Hardware products may be eligible for a 7-day limited warranty for manufacturer defects ONLY.

This warranty does not cover:

  • Misuse or abuse

  • Physical damage

  • Improper storage

  • Normal wear and tear

  • Damage caused after pickup, delivery, or shipment

No Warranty Items

There is NO WARRANTY on:

  • Disposable devices

  • E-liquids

  • Tobacco products

  • Hemp consumables

  • Pods, coils, or cartridges

6. REFUND METHOD

If a refund or credit is approved:

  • Refunds are issued to the original payment method or as store credit

  • NO CASH REFUNDS

  • Delivery fees, shipping charges, service fees, and processing fees are non-refundable

  • Processing time may take 5–10 business days, depending on the payment provider

7. ORDER CANCELLATIONS

  • Orders may only be canceled before processing begins

  • Once an order is prepared, packed, shipped, or dispatched, it cannot be canceled

  • Delivery orders cannot be canceled after submission and acceptance for fulfillment

8. REFUSED, RETURNED, OR UNDELIVERABLE ORDERS

If an order is refused, returned, or undeliverable due to:

  • Incorrect address provided by the customer

  • Customer unavailability

  • Failure to provide valid identification

  • Refusal to comply with age-verification requirements

Then Charlie’s Too may:

  • Deny any refund

  • Deduct shipping, handling, or return fees from any approved refund

  • Require additional charges for reshipment or redelivery

9. FRAUD & POLICY ABUSE

Charlie’s Too reserves the right to:

  • Deny refunds for suspected fraud or abuse

  • Limit refund approvals for repeat claims

  • Suspend or permanently ban accounts that violate this policy

  • Dispute chargebacks using order, fulfillment, dispatch, communication, and transaction records

10. LEGAL & PRODUCT COMPLIANCE DISCLAIMER

Customers are responsible for ensuring that products purchased are legal in their jurisdiction.

Charlie’s Too is not responsible for:

  • Seized or returned shipments

  • Local, state, or federal restrictions

  • Improper or unlawful product use

  • Delivery refusal caused by failed legal or age-verification requirements

11. CONTACT INFORMATION

For questions or to request a return or refund review:

Charlie’s Too
Website: https://charliestoo.net/
Email: sgray159@comcast.net